UX and Business Model Design Fundamentals – Online UX Course – FutureLearn
Uncover the role of business strategy and adopt a customer-centric mindset to become a successful user experience designer How can a UX user experience designer add value to a business across all levels and all team levels This short UX design course will teach you how the core fundamentals of UX design foster collaborative thinking drive engagement and ensure better business Youll examine the critical role UX designers play in driving customer experiences by conducting user research building personas developing business models creating wireframes and building prototypes Understand how to use business model design in management strategies One key outcome of this course is to teach you the main elements of a business model for a specific value proposition and its associated business environment Youll cover the phases of business model design and innovation and the concept of job to be done JTBD a framework based on the idea of user hiring or using a product to do a specific job or task to achieve a specific outcome Learn the importance of a value stream map and customer profile map The course will also show you how to use customer profile mapping or user journey mapping A user journey map is a model in illustration or diagram form of all the touchpoints through which customers come into contact with your company online or offline By knowing how to sketch out a user journey youll be able to forecast any potential friction before creating an actual website or prototype And by using value stream maps youll know how to identify and analyse the activities associated with the customer journey holistically to determine if the activity is valuable or not Introduction to business model design Phase of business model design Value proposition design and understanding customer profiles Value mapping and testing for fit
