Policies, terms and conditions
Freedom of Information
Welcome to FutureLearn’s Freedom of Information homepage. These pages provide information about FutureLearn and explain how you can request further information.
The Freedom of Information Act 2000 gives the public a right of access to all types of recorded information held by public authorities. Any person or body who makes a request in writing to a public authority for access to recorded information must be informed whether the public authority holds that information and be supplied with it, subject to the application of various exemptions specified within the Act. The public authority must normally respond within 20 working days of the receipt of the request, subject to exemptions from that right.
The term ‘public authority’ is defined in the Freedom of Information Act and includes all public bodies and Government departments in the UK. Higher education institutions are public authorities, as are companies that are wholly owned by a public authority. As a wholly owned subsidiary of The Open University, FutureLearn is covered by the Freedom of Information Act.
FutureLearn is committed to promoting public understanding of its nature and activities.
To find out more about the Freedom of Information Act and your rights, please see the Information Commissioner’s Office website: www.ico.org.uk
Guide to the information available
FutureLearn follows the model publication scheme approved by the United Kingdom’s Information Commissioner’s Office for the purposes of the Freedom of Information Act 2000. The current version of that model publication scheme was introduced from 1 January 2009.
FutureLearn’s publication scheme sets out what information FutureLearn publishes or intends to publish, how the information can be accessed and whether or not a charge will be made for it. We will try to make as much information as possible available on the FutureLearn website.
The Freedom of Information Act gives the right to any individual (irrespective of age, nationality, location, etc.) to make a request for information that we hold. The request must be made in writing (including by e-mail), it must give your name and address, and it must provide enough detail for us to identify the information required.
We are happy to help you with advice and assistance to make your request. We will either provide you with the information within 20 working days, or we will explain why the information is exempt from disclosure. We may make a charge to cover our costs for preparing and sending the information.
Any questions on the information included within the scheme and requests for information which is not available on the FutureLearn website should be addressed to the Information Officer at:
FAO: Information Officer
1-11 Hawley Cres
FutureLearn may make a charge to cover the cost of copying and communicating information including printed copies of any web pages or hard copies of a publication where the number of pages exceeds 14. If a charge is made, confirmation of the payment due will be given before the information is provided. Any charges, payable in advance, will normally be calculated as follows:
Website: Material which is published and accessed on the FutureLearn website will be provided free of charge unless otherwise specified.
Email: Information communicated via email will be provided free of charge unless otherwise specified.
Post: For recipients in the United Kingdom, up to 14 pages of paper copies of documents will be provided by post free of charge. For a charge of £5 plus postage we will provide to recipients in the United Kingdom 15 pages with an additional charge of 25 pence for each additional page requested. FutureLearn may make additional charges to cover the costs postage to recipients outside the United Kingdom.
We do not provide printouts of other organisations’ websites.
We try to be as open as possible in publishing information but there are instances where, for legitimate reasons, some information is withheld. The Freedom of Information Act describes a number of exemptions and the circumstances where these apply.
When we withhold information, we will explain the reason why we believe the information is exempt from publication. For example, information will not be available if it is confidential or of a commercially sensitive nature, or where its release would be in conflict with the conditions under the Data Protection Act 2018 (information relating to living individuals). If you disagree with our decision, you have the right to complain.
Complaints and Appeals
If you are not satisfied with the way we have handled your request or the reasons we have given for not providing information, you have the right to appeal in writing to the Information Officer at:
FAO: Information Officer
1-11 Hawley Cres
If you are not satisfied with the response from the Information Officer you may appeal to FutureLearn’s Company Secretary and contact details will be provided.
The Information Commissioner is responsible for enforcing the Freedom of Information Act. In the case of our failure to deliver information, you have a right to appeal to his Office. See: www.ico.org.uk
This page was last updated on 20 August 2018.