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Cookie policy

FutureLearn Cookies Policy

This is the cookies policy of FutureLearn which applies to our Website (“Cookies Policy”). You should read this Cookies Policy with the Terms and the Privacy Policy.

We use cookies to enhance your experience of FutureLearn and to better understand how people use the Website. This may also include cookies from third party social media websites. By visiting the Website without changing your settings, we’ll assume that you are happy to receive all cookies, but you can change your cookies settings at any time by following the instructions below in paragraph 3: “How to manage cookies”.

1. What are Cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

    • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
    • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    • Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests. We may also share this information with third parties for this purpose.

2. Types of Cookies

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

A. Strictly necessary Cookies

Cookie Name

Purpose

More information

_future_learn_session

This cookie is essential for our site to identify a specific user and recognize you when you return to our site.

session_last_active_at

This cookie is essential for our site to track if a user can be given cached content.

_csrf_token

This cookie is essential for our site to stop cross-site request forgery.

 

B. Analytical/performance cookies 

Cookie Name

Purpose

More information

ahoy_events, ahoy_visit, ahoy_visitor, ahoy_track

These cookies enables us to help identify a specific user across multiple devices. We use the ahoy library for this.

Vanity_id, test_identity

These cookies enables us to help identify a visitor for the purposes of A/B testing. We use the Vanity library for this.

_ga

Google Analytics: used to distinguish users

Expires: 2 years

Google Analytics developer guidelines

_gid

Google Analytics: used to distinguish users

Expires: 24 hours

_gat

Google Analytics: used to throttle request rate

Expires: 1 minute

_ceg.s

Crazy Egg – allows us to analyse user behaviour and optimise our website design

_ceg.u

Crazy Egg – allows us to analyse user behaviour and optimise our website design

_ceir

Crazy Egg – allows us to analyse user behaviour and optimise our website design

 

C. Functionality Cookies

Cookie Name

Purpose

More information

Browser_prompt

This cookie enables us to remember whether the user has dismissed browser update prompt.

Length of storage: 1 day

Fl-video-player-subtitles_enabled

This cookie enables us to remember whether the user has enabled video subtitles. 

Length of storage: session

Website_visited

This cookie allows us to remember whether user has dismissed the cookie banner. 

Length of storage: until purged

Font_loaded

This cookie allows us to remember whether the user has loaded the custom font.

Length of storage: 1 month

WordPress_test_cookie

This cookie allows us to test if WordPress cookies are in use.

Wp-settings-

This WordPress cookie allows us to customise certain features on the Website.

Wp-settings-time-

This WordPress cookie allows us to customise certain features on the Website.

PHPSESSID

This cookie enables us to track the current User’s session ID.

Remember_me

This cookie enables us to identify a specific user who has ticked “Remember me”.

Zendesk

This cookie enables us to collect feedback from our users

Zendesk Privacy Policy

__stripe_mid

A token set by Stripe (payment provider) to facilitate the payment of online orders.

__stripe_sid

A token set by Stripe (payment provider) to facilitate the payment of online orders.

au_copyright

Enables us to show the copyright to users in Australia (and remove it after users have seen it)

Length of storage: until purged

degree_promo_alert_dismissed

This cookie allows us to identify a user who has seen the degree promo alert

Length of storage: 1 week

study_groups_feedback_note_dismissed

Allows us to hide the study groups feedback modal if it’s been seen already

wpl_registered

WorkplaceLearningLead

great_campaign_country_code

Enables us to save a users country to show their free/discounted courses throughout their journey

Length of storage: until purged

lm_organisation

Learning Manager users only, tracks which organisation they can access

Length of storage: until purged

__unam

“Share This” functionality on the blog

 

D. Targeting Cookies

Cookie Name

Purpose

More information

Traffic_source

If a visitor has come to site from a promotional campaign, this records campaign details we can measure the effectiveness of campaigns.

Length of storage: 30 days

rmStore (Rakuten), stc114483 (Rakuten)

These cookies enable us to track affiliate purchases.

Rakuten Marketing Privacy Policy

 

E. Adobe Flash Cookies

Our Website may display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a Visitor or Learner and save your preferences. Flash cookies are stored on your device in much the same way as usual cookies, but your browser manages them differently. If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind, though, that if you disable Flash cookies for the Website you may be unable to access certain elements of the Website and Online Courses and Content.

 

F. Third Party Cookies

Our Partner Institutions may also use cookies over which we have no control. For further information on how our Partner Institutions use cookies please refer to the cookies policies on their respective websites.

 

3. How to manage cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Last reviewed on 28 September 2018