Terms and conditions

Terms of Business

This website is operated by FutureLearn Limited (“we”,“us” and “our”).

FutureLearn is a company registered in England and Wales under company number 08324083.

Our registered office address is PO Box 77, Chambers Building, Walton Hall, Milton Keynes MK7 6BT, United Kingdom.

Our VAT registration is GB 160 3989 93.

If you would like to contact us, our trading address is: 96 Euston Rd, London NW1 2DB and we can be reached by email on feedback@futurelearn.com.

Introduction

These terms and conditions (the “Terms”) set out the way in which we do business with our customers (“you”).  In particular, these Terms will apply when you place an order for a Product with us. “Product” or “Products” means any product(s) as listed for sale on the website from time to time. Separate terms may apply to Products that are to be fulfilled by third party providers.

You should also be aware that:

  • Any personal information that you submit to us in the course of placing an order with us through this website will be handled in accordance with our Privacy Policy available here
  • Our website uses cookies and our cookie policy is available here

Terms and Conditions

From time to time we may need to update these Terms (as well as any other policies or guidance we issue) from time to time to comply with law or to meet our changing business requirements, without notice to you. Any updates or amendments will be posted on the website. In addition, we reserve the right to modify, suspend or discontinue the sale of certain Products with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

If you place an order with us through our website for orders to be fulfilled directly by us, these Terms, our Privacy Policy, our Refunds Policy and our Delivery Policy make up the entire agreement between you and us in relation to that order. Additional and/or separate terms may apply to orders that are to be fulfilled by third party providers.

Confirmations

By placing an order through the FutureLearn website:

  1. You accept and agree to be bound by these Terms;
  2. Where you are not a UK resident, you confirm to us that there is nothing in the laws governing the place where you live that would make it illegal or unlawful for us to supply you with the Products you have ordered;and
  3. You confirm that you are at least 18 years old.

Contracting Process

Orders for Products to be fulfilled by FutureLearn directly (“FutureLearn Products”)

When you purchase a FutureLearn Product through the FutureLearn website that is to be fulfilled directly by FutureLearn, you will be sent an e-mail confirmation once you have completed your order. It will normally state what products are on order, the total cost including VAT (where appropriate) and any postage and packaging charges, together with delivery and invoice details. If for any reason your order cannot be processed, you will be notified as soon as practicable.

We will send you a confirmation email when your order has been placed successfully. No contract for the sale of a FutureLearn Product will subsist between you and us until such order confirmation email has been sent. This confirmation e-mail amounts to an acceptance by us of your offer to buy the FutureLearn Product(s). Where an order is to be fulfilled in instalments, any FutureLearn Products yet to be despatched will not form part of our contract with you until their date of dispatch. You must check that the details on this confirmation e-mail are correct as soon as possible and notify us of any errors on orders@futurelearn.com immediately. You are responsible for ensuring your details are accurate and error free, and FutureLearn will under no circumstances be liable for such errors. 

Orders for Products to be fulfilled by a third party (“Third Party Products”)

In addition to FutureLearn products, we may offer Third Party Products for sale through the FutureLearn website from time to time, including, for example, assessments or examinations offered and administered by third party providers.

When you purchase a Third Party Product through the FutureLearn website, you acknowledge that FutureLearn is administering your order only for the purpose of taking payment and forwarding your order request to the third party provider, for ease of use. We do not have possession of any Third Party Products listed or sold through the FutureLearn website, and we are not involved in the actual transaction between you and the third party seller. The contract for the sale of Third Party Products is directly between you and the third party seller. You acknowledge that no contract for the sale of Third Party Products will subsist at any point between you and us. All orders for Third Party Products will be subject to the terms of the third party fulfilling your order, as notified to you by that third party once your order has been placed. When placing an order for a Third Party Product, you agree that any information you provide to us in connection with your order may be shared with the Third Party Product provider for the purpose of processing your order. 

Product Descriptions

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from images displayed.

Product Availability

Restrictions on availability of certificates and statements as part of a course upgrade purchase:

If you purchase a course upgrade, you will be entitled to receive a certificate or statement, provided you become eligible for it within 12 months from the date you received your order confirmation email for that upgrade purchase. Requirements for becoming eligible for certificates or statements can be found on this page.

For example: If you purchase your upgrade for Course X on 26 August 2017, you must successfully complete Course X and become eligible for the certificate or statement on or before 26 August 2018 in order to receive it. 

Meaning of “Unlimited Access” in connection with course upgrades

If you purchase a course upgrade, you will (subject to third party licensing restrictions set out below) be able to access all the course materials including your progress, comments, and conversations during the course online at futurelearn.com for as long as the course exists on FutureLearn.

These rights of access are subject to third party licensing restrictions. This means, that if course content includes materials which are not owned by the course provider, but instead are subject to a third party licence, those materials will be available for as long as the third party licence is in place. If and when that licence terminates, you will still have access to any other materials on that course, only the third party content will no longer be available to you.

Price and Delivery

The price of any Products that you order through the FutureLearn website will be as quoted on our website (as amended from time to time).

The prices quoted include VAT but exclude any delivery costs, which will be added to the total amount due and payable by you.  The total amount due will be confirmed before you place your order.

Listed prices may change at any time, but such changes will not affect orders that you have already placed prior to the amendment taking effect.

Ownership of FutureLearn Products you have ordered from us will only pass to you when we have received full payment, including delivery charges, from you. However, once the FutureLearn Products you have ordered from us are dispatched to you, they are your responsibility.  The FutureLearn Products are held at your risk from the time of dispatch.

We aim to send any personalised FutureLearn Products you have ordered out within six to eight weeks of the end of your course. We aim to send any non-personalised FutureLearn Products (not linked to a course) you have ordered out within 28 days of you having placed such order.  If we are unable to do this, we will contact you to offer a new delivery date.  If this new date is not acceptable, you may cancel your order and receive a full refund.

Delivery charges, if applicable, will be in accordance with our Delivery Policy (available here) and you will be able to confirm the charges before you place your order.  The Delivery Policy also outlines our estimated delivery times but please note that these are estimated expectations only, and we cannot guarantee that you will receive your FutureLearn Products within the time outlined in the Delivery Policy.

Cancellation and Refunds 

As a consumer, in some circumstances you may have rights under UK law that entitle you to either cancel your order or request a refund. Our Cancellation and Refunds Policy is available here and explains how to cancel or return items and explains when and how will be entitled to a cancellation or refund. 

Comments and Complaints

If you have any comments to make or if you wish to make any complaints about the service you have received or the Products you have ordered, please contact us using:

  • Email: orders@futurelearn.com; or
  • The address details set out above.

Our Liability to You

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable, is outside of our control, otherwise excluded in these terms, or that is governed by a third party’s terms. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into any contract for sale / purchase.

We only supply the FutureLearn Products for domestic and private use. You agree not to use any FutureLearn Product for any commercial, business or resale purposes, and we have no liability to you or any third party for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any other matter we are not permitted to limit or exclude by applicable law.

Governing Law

These Terms are governed by the laws of England and Wales and the English courts will have exclusive jurisdiction to address any disputes arising under or in connection with these Terms.

Model Cancellation Form

(You can complete and return this form only if you wish to withdraw from the contract pursuant to the Terms)

To: FutureLearn Limited, PO Box 77, Chambers Building, Walton Hall, Milton Keynes MK7 6BT, United Kingdom.

orders@futurelearn.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following Products:

[Please list]

Ordered on [*]/received on [*],

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate

© Crown copyright 2013.

These Terms were last updated on 8 August 2016.