How FutureLearn is preparing for the General Data Protection Regulation (GDPR)

What is GDPR?

The General Data Protection Regulation (GDPR) – the strengthening of data protection in the European Union (EU) – comes into effect on 25 May 2018. The regulation will apply to all companies located in the EU or processing the personal data of any individual residing in the EU.

How will it affect you when you use FutureLearn?

As FutureLearn collects and processes the personal information of our learners all over the world, we fall within the scope of the GDPR. This means we’ve made some changes to ensure the way we handle and store your data is GDPR compliant.

There won’t be any major changes; we’ll just be tightening up the ways we collect, store, share or otherwise process any personal data. The new regulations mean that we need to let you know and understand what happens with your personal data and why, when you use FutureLearn.

You’ll also have a greater say in how your personal data is processed. We have been working to allow you to understand exactly what will happen to the information you give FutureLearn, including allowing you to give consent to receive different emails from us, as well as the data you share with us at different stages in your journey on our platform. All of this has entailed some changes, which are detailed below.

Updates to our Privacy Policy and Terms and Conditions

We’ve updated our Privacy Policy to be clearer about how, when and why we process your data. We have also made some small changes to our Terms and Conditions.

Updates to the way we send emails

Soon all of our emails will be sent from @mail.futurelearn.com rather than @futurelearn.com. Add our new email address to your address book so you don’t miss out on important information regarding your courses.

We’ve also updated our email preferences so that you can choose the emails you want to receive. You can set your email preferences to choose whether you receive extra information about your courses and other relevant information about courses and products on FutureLearn.

You can also choose whether you’d like to be contacted about new courses and recommendations from our team, receive emails about research to help improve FutureLearn, and choose whether you’d like to be notified about new followers or replies from fellow learners on your courses.

You can find your email preferences in your settings page.

Child consent

In future, you’ll be asked to tell us your age when you log in so that we can identify any children using FutureLearn. You’ll only be asked this once. You must be at least 13 years old to use FutureLearn.

We strongly believe in protecting the privacy of children. In line with this belief, we have implemented additional safeguards to ensure this, but please rest assured that we do not store your age unless you are under the age of 18, and we do not ask for your date of birth.

What happens to your data if you delete your account?

If you decide that you want to delete your account, you can now request this on your account page. When your account is deleted we remove all of your personal data that we hold. This includes your name, profile information and any comments you may have left on courses. The majority of your data is removed immediately, and the process is complete within 24 hours.

Informing you about what we do with your data

In addition to our updated Privacy Policy, we have also updated the notices we display whenever we process your data (e.g. when you post a comment or sign up to a course) so that you are always fully aware of what we will do with your data and why.

 

From the FutureLearn team

Category FutureLearn news

Comments (122)

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  • Marian Gina

    Thanks

  • Khin Naing Oo

    Thanks

  • Nyeinchanaung

    Thanks

  • Dickson Mandela Lazarus

    Thanks so much for the information

  • fazia karaoui

    Thanks for this informations.

  • Lidia Anishkevich

    Thanks for the updates

  • Samali Ahmed

    Thanks for the updates.

  • Samali Ahmed

    Thanks for the updates

  • Cesar Ruacho

    Thanks for the updates

  • CKM RAJU

    Thanks for this great information

  • marianne simmons

    thank you well done

  • Lynette Peters

    Thanks for the info

  • Kennedy Michael Kitinusa

    That’s great job that you have done . Congratulations and keep it up!

  • Nelly Vargas ( Amado )

    Thank you.Great Job!

  • NM

    I think this is fair, wished the same law would be in effect in my country. Maybe, soon

  • Lindsay Powell

    Related: “The European Union’s new data protection law is intended to strengthen privacy rights and stop abuses by social media giants. But the law also forbids people from posting anyone’s picture online without their permission — and that includes tourist vacation photos.”
    https://www.npr.org/2018/05/24/614195844/new-eu-data-protection-law-could-affect-people-who-take-pictures-with-their-phon

  • ose

    Great initiative

  • LUCERO PALOMO

    THANK YOU

  • Tekaniti. Tareti

    iam agree with these terms

  • A.N.J.Fernando

    I am agree.thanks

  • Nhung Pham

    Thanks, I got it now.

  • Jose Paixao

    I agree to receive information.

  • Hilde

    Thank you.

  • María Inés

    Thanks for the information. I want to go on receiving FL mails and news.

  • Annette Rearden

    I agree to receive information

  • William Miranda

    I am agree, thanks

  • Eleni Donev

    ok I agree to receive information emails

  • Janeth Prieto

    Thanks a lot for let us know our rights

  • Ilori Oluwafemi

    Noted and absorbed.

  • Sandy Ferrar

    Thank you.

  • bogusia61

    ok

  • Robert ADOM - Boateng

    Much grateful for the updates.

  • Pauline Auger

    Surely @mail.futurelearn.com, as above, is not the correct format? Shouldn’t it be mail@futurelearn.com?

  • Cherry Drake-Brockman

    Our Parish Council is having ot shred all its old documents over six years old; never mind they may be of historic interest. And if you go to the dentist, you have to give your NHS number; which I didn’t know before; as well as the podiatrist. But the most awful thing will be the loss of historic records.

  • Trizah Kihiko

    It is understood because there are changes always.

  • Trizah Kihiko

    Understandable.

  • Tracee Ann Cunningham

    Thank you

  • Bamidele Abiodun Iwalokun

    Thanks for the information

  • Ines Fauchey

    Thank you

  • Anna Meda

    Thank you!

  • Sabrina Alò

    Thank you so much

  • Tony Brooke

    Control over the flow of this kind of data is obviously a two way switch which works both ways, both on and off, is fine, thank you.

  • Margaret Bello

    Thanks for the information.

  • Ngoc Minh Huynh

    Thanks for the useful information

  • Britt Bengtsson

    Thank you for the information. Best of luck!

  • Mercy Thomas

    Thanks a lot

  • joan harland

    Many thanks for your helpful explanation of the changes – made much clearer than that from
    other organisations !

  • Eliezer Paul Gaspar Belminte

    Thanks

  • joan harland

    Many thanks for your helpful advice – much better explained than that from other organisations !

  • Deanna Bollo

    Thank you for updating me with all the relevant information

  • Evelyn koduah

    Many Thanks

  • Tracee Ann Cunningham

    Thanks for the information

  • Juliet Badu

    Thanks

  • Jacqueline Wardill

    Thank you for your this information.

  • Ligia Margarita Gaitan

    Thanks a lot for that important information.

  • Allieu

    Thanks

  • Olga

    Thank you for your trouble.

  • WIn Win Khaing

    Thank a lot.

  • Nya Byron Fossberg

    Thank you !!

  • David Reeve

    Many thanks for the info.

  • Javier

    Thanks for letting us know about the changes due to this extremely important law. Congrats for abbiding to it. Best regards!

  • Tetiana

    Thanks

  • Gabriel

    Thanks!

  • SILLAH MOHAMED

    your plans are good but how secured our information will be?

  • PATRICIA AGUILAR

    Many thanks, for the information, in true is necesary, I like very lot your sistem learning,

  • sofi

    Thanks a lot.

  • ADA UZOMA

    Noted with many thanks

  • sabaa elregal

    Many thanks for the recent information in relation to access the courses on line.

  • Maria Zuasnabar

    Thanks, about the recent information in relation to access the courses on line, it will change and increase our knowlegde how to be a better teacher.

  • Ksenia

    Thanks

  • Yara

    Thanks… I hope these courses will remain for free

  • Kanagalinkam Kalaivanan

    hank you for the information

    • Kanagalinkam Kalaivanan

      Sorry.. Thank you for the information

  • Andrew Vandy Swaray

    I think it´s very good. Many thanks

  • Jane

    This is a sustained quality improvement mission. Customer engagement is key to organisational excellence.
    Great job!

  • Cristina Lara T.

    Thank you for the information and for working to give us a better service.

  • Juan Emilio Martinez Cepeda

    I think it´s very good.
    Many thanks.

  • Fetije Gjaku Murturi

    I am finding difficult to find a course on UN guidance on alternative care
    Will it be any possibility for me to obtain a certification scholarship ?

  • Emignongni Kuessi

    Thank you for the informations. Is there any possibility for me to obtain a certification scholarship ?

    • Aliya

      THanks for information

      • Jean Stephen

        Thank you. Will be in touch. Jean

  • Qasem nezar

    Thanks a lot for your incouragment to me as beginner to attend the IELTS exam soon

  • Ram Thapa

    Thank you for the information and I have acknowledged it .

  • Janet

    And where’s the unsubscribe in your email, also required by EU law – thank goodness? Can’t even find it in my email preferences. Also, I’ve changed my preferences but can’t find an “OK”, “confirm” etc. button. Not good enough.

  • Tam

    thanks

  • Olum William p'Jathim

    I have accepted any changes you have made,though am not sure I understand them but I know you are doing for our best interest.
    Thank you.

  • Rohini Sankpal

    Thanks for the info.

  • David

    Information received and welcome.

  • Antonella

    Thank you for letting me know

  • Irena Warmenhoven

    keep up the good work

  • salah

    thanks for the information.and happy to inform me

  • Oby

    Thank you for the update

  • Evangelister Ndlovu

    Noted with thanks.

  • Ethel

    information received.

  • Mtm

    I really don’t know what has made you decide to change your security system or GDPR since all of your courses are educational ? Are there any age limitations for courses ? Are there any threats or have you ever encountered any problems threatening the users of Future Learn? Or can users under the age of 13 misuse the educational courses on this site? Would you please convince us as people who have trusted you and shared you our beliefs and data so that we can fathom you more? Thanks

  • Nadiia Skliar

    Thanks!

  • Ahmad Humayon Hazim

    well noted. thanks for the information.

  • Muhammad Al-Shmaitelly

    Thank you

  • Douye

    Information noted

  • Diane M D

    Hi can you please please please please unsubscribe me please unsubscribe me,please I am sick seriously of all this, I don’t want it please please please again.

  • Peter Cogdell

    My understanding of GDPR is that we now have to opt-in to receive emails from you. Just saying we can login and change our email preferences is not enough for you to be GDPR compliant.

  • Jenny Taylor

    Much ado about nothing I think! We need to know. You need to do what you are required to do. Thanks for the information and the timely reminder that I can if I wish adjust my privacy settings on your system. I have done so. Thankyou.

  • Trizah Kihiko

    Thank you for the well informed message.

  • Elsa Mataj

    Thank you

  • Paulo Carreira

    Thanks!

  • Stella Phiri

    Than you for the update.

  • Jules Akers

    I thought you had agreed never to contact me again.

  • Hana hlal

    Thank you so much for keeping me aware of courses

  • Dr. J.L.Hargrave-Wright

    Not sure about my future with you yet. There is too much involvement with our privacy these days and this turn of events makes me feel uneasy. As I hope to finish the course I am on very soon (definitely before May) then I will probably finish it but the courses I was going to seriously think about for the future may sadly not happen for me. Sad. What a world we live in. I understand about the age to a point though I cannot see an 8 years old even knowing about Future Learn let alone do one of the courses, so I can say with conviction thatI do not propose to give my age as I do not think it relevant. I have had much confidential information given to me as I have spent most of my life assessing dyslexics. However I have taken all the rules and regulations on board re privacy and have also withdrawn from assessing. Again sad. Was not like this when I was a gel! Joyce Hargrave-Wright

    • Jane Kendall

      I so agree with you.
      Even this post of not allowing a reply unless I give my e mail address goes against the grain! But I feel I must, just to let you know you are not the only one who feels there is too much involvement with our privacy these days. Thank you for posting your comment Joyce.

  • Andrew Tyler

    As I am not thirteen (I am 61) am I disbarred from using Future Learn? If not, then you need to amend your sentence “You must be thirteen years old to use Future Learn” to “You must be at least thirteen years old to use Future Learn”
    Need a proof reader then please contact me!!!

  • Wolfgang Hukriede

    Where can I unsubscribe from the GDPR?
    Thank you so much!

  • Marina Silva

    Thank you for keeping me aware of courses.

  • Richard Bull

    Please would you unsubscribe me from your emails?
    Thank you

  • If you would like to unsubscribe from any emails, please visit your settings page: https://www.futurelearn.com/settings/emails_and_notifications/edit

  • Paul Pridmore

    This is easily the most complex and wordy presentation of GDPR changes I have seen. I hope students are not put off by it. Of course it’s a complicated subject.

  • Marja Leena

    Hello coud You unsubscribe me From Your email- list thank You..regards Marja – Leena 👵💕

  • Tin Nwe Oo

    Thanks for updated information and informed to me.

  • Bridget Fogarty

    Please would you unsubscribe me from your e mails.
    Thank you
    Bridget figarty

  • Annie Burnside

    Thank you for keeping me aware of courses.

  • Brian O'Reilly

    Thank you for informing us.

  • Andrea Randall

    Please would you unsubscribe me from your emails?
    Thank you