FAQ

What is a Certificate of Achievement?

A Certificate of Achievement is a valuable certificate to prove what you’ve learned on your course.

Your Certificate will include your name; an outline of what you’ve learned and how long it took; the logos of the university and other organisations associated with your course. Your printed certificate will also include the lead educator’s signature.

In addition to the digital and printed certificate, you will receive a detailed transcript of what you’ve learned, how long it took and your average test score (if your course contained tests).

You can view our page about Certificates of Achievement to see what they look like.

How do I qualify for a Certificate of Achievement?

To be eligible to buy a Certificate of Achievement, you must:

  • – complete 90% of the steps in a course (by using the “Mark as complete” button on each step),
  • – attempt every test question in the course,
  • – score over 70% on average across all course tests.

How do I buy a Certificate of Achievement?

If you’re taking a course, we’ll email you details of how to buy a Certificate of Achievement, once you’re eligible for one.

How much does a Certificate of Achievement cost?

The cost of the Certificate of Achievement varies depending on the course. They normally cost from £39.00 (GBP) to £59.00 (GBP) + shipping. The price shown includes a digital and printed certificate and transcript, and VAT or local sales tax. The exact price for your course will be shown within the course itself.

What if I don’t qualify to buy a Certificate of Achievement?

If you don’t qualify to buy a Certificate of Achievement because your test score does not meet the 70% pass threshold, you have a couple of options. You will still be able to purchase a Statement of Participation for the course, or you could join a later run of the course. Unfortunately it is not possible to retake tests in FutureLearn courses. 

What is a Statement of Participation?

A Statement of Participation is a collectable printed and digital record that you can buy, to show that you’ve taken part in a FutureLearn course. Statements are available for the vast majority of FutureLearn courses in both digital and printed formats. You can view our page about Statements of Participation to see what they look like.

Your Statement will include your name; a short summary of the course and how long it took; the logo of the university and other organisations associated with your course. In addition, your printed certificate will also include the lead educator’s signature.

Your Statement will confirm that you’ve completed the majority of steps in a course and attempted all test questions, but it will not show your individual level of completion or your test scores.

 

How do I qualify for a Statement of Participation?

To be eligible to buy a Statement of Participation, you must complete over half of the steps in a course (by using the “Mark as complete” button on each step) and attempt all test questions.

How do I buy a Statement of Participation?

If you’re taking a course, we’ll email you details of how to buy a Statement of Participation, once you’re eligible for one.

To be eligible, you must complete the majority of steps in the course and attempt all test questions. You can check how close you are to being eligible on your course progress page.

How much does a Statement of Participation cost?

The cost of a Statement of Participation varies depending on the course. They cost from at £19.00 (GBP) to £34.00 (GBP) plus shipping. The price shown includes a digital and printed version, and VAT or local sales tax. The exact price for your course will be shown within the course itself.

When do I need to buy my Certificate or Statement by? Can I buy it after the course has finished?

There is no deadline to buy a Certificate or Statement. You can buy one anytime after you become eligible. All of our courses stay open after they finish, so you can complete them in your own time. You can see which Certificates and Statements you’re eligible for already on your profile page.

I’ve already bought a Statement of Participation. Can I upgrade it to a Certificate of Achievement?

If you’ve bought a Statement of Participation for a course that now offers a Certificate of Achievement, you can not upgrade it automatically at the moment. This is because our partners have changed course content, to make courses more suitable for the more rigorous Certificate of Achievement.

How can I pay?

You can pay using Visa, Mastercard or American Express cards only. You can not pay by telephone, PayPal, Western Union or any other payment methods at present.

Which currencies do you accept?

We only accept payment in British pounds.  If you are purchasing from outside the UK, to get an estimate of what you’ll be charged in your own currency, visit xe.com for current exchange rates.

How much do you charge for shipping?

We charge the following amounts for shipping printed Statements to you:

  • £1.20 for UK
  • £2.90 to Europe
  • £3.20 to the rest of the world.

This shipping amount will be added to your order during checkout.

Where do you ship to?

We ship worldwide using Royal Mail. For more information about delivery and international service updates, please see our delivery policy.

When will I get my Statement or Certificate?

You’ll be able to view your digital Statement/Certificate immediately after checkout. Depending on where you’re located, you’ll receive your printed counterparts around six to eight weeks later.

For more information about shipping, view our delivery policy.

How do I access my digital Statement or Certificate?

You can access the digital version of your Statements and Certificates from the Achievements section on your profile page, or using the direct link in your order confirmation email.

My Statement or Certificate has not arrived yet. What can I do?

If you’ve been waiting longer than eight weeks for your printed Statement or Certificate, and your course has already finished, you can get in touch to find out about your order.

Contact us at orders@futurelearn.com with your order number. This order number was included on the “Thanks for your order” page and in the confirmation email you received when you placed your order.

There was a problem with my card. What should I do?

If your card was declined when you tried to pay for a Statement or Certificate, you should contact your bank. We are not given much information about why an individual card was declined, but your bank will be able to provide more information and ensure that future charges are accepted.

I did not receive a confirmation email. Was my payment successful?

We send you an email when your payment is successful. If you did not receive this, please check your “Spam” folder or make sure that the email address on your settings page is correct. If you can not find the email, please make a note of your order number, which is shown on the “Thanks for your order page.” If you’re still unsure, contact us at orders@futurelearn.com.

Can I purchase over the telephone?

No. At the moment we only accept payments online.

Can I change my shipping address?

Yes, if we have not sent your Statement/Certificate already. Contact us at orders@futurelearn.com with your order number and we’ll confirm whether this is possible.

Can I get a refund?

You can find out whether you’re eligible for a refund in our refund policy.

Is it possible to pay for someone else’s Statement or Certificate (employee/student etc)

We have launched a beta voucher code system which enables organisations (such as educational institutions and companies) to pay in bulk for Statements and Certificates. If you would like to order vouchers or know more information please email orders@futurelearn.com with your enquiry. 

For more information on how other organisations are using FutureLearn visit https://www.futurelearn.com/workplace-learning